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Ethical Code of Danum s.r.o.


Preamble

The fundamental value of Danum s.r.o. is customer orientation. Our goal is for all our customers to leave satisfied and to establish long-term cooperation. An important part of our work is our expertise and many years of experience, which we combine with products that offer the best price-to-quality ratio. We are committed to considerate and ethical business practices and to providing quality services based on our ethical code.


Our values:

  • Customer focus: All our activities are driven by the effort to ensure customer satisfaction. We strive to provide individual, optimal solutions with regard to the unique needs and situations of our clients.
  • Transparency. When interacting with customers and partners, we consider it important to share all information with them, including the composition, usage, and maintenance of our products.
  • Expertise: Our goal is to provide our customers with the best expertise, experience, and innovative solutions.
  • Reliability: reliability is our core value that provides our customers with trust and satisfaction. Our work is characterized by commitment and dedication.
  • Respect: We approach all our clients and partners with respect and value diverse opinions and individual needs. All our employees strive to act in a spirit of respect in all negotiations.
  • Ethical business conduct. We take pride in transparency, honesty, recognition, and respect for all our customers and employees.


Rules of Communication

At Danum s.r.o., we place great emphasis on open, transparent, and respectful communication in both internal and external relationships. We believe it is important for everyone to feel comfortable and confident reaching out to us with questions, complaints, and suggestions, as this is the only way we will understand the needs and demands presented to us by our customers. In our communication with clients and partners, we are always honest, precise, and responsive to all inquiries. The name and reputation of our company obligate all our employees to communicate respectfully and considerately, regardless of the situation.

In accordance with our professional ethics, we respect and value our competitors, including public water companies. We never lie about their performance. The health and safety of our customers is our top priority, so if it is proven to be at risk, we will not remain silent. In such cases, we will always prioritize the right to clean, safe, and healthy drinking water and do everything we can to protect the customer.

We do not use misleading advertising; we only speak about what we have tried, experienced, or learned from scientifically supported sources.

Danum s.r.o. is committed to communicating with every customer with respect and a willingness to help. However, if we encounter hateful or aggressive behavior during a phone conversation, our colleagues have the right to terminate the call in order to uphold the principles of our ethical code. In such a situation, we will ask the caller to familiarize themselves with the relevant section of our ethical code regarding respectful communication. We will send a message via SMS and invite them to return to the conversation after they have reviewed the important information. It is important to us that every issue is resolved objectively and that mutual satisfaction is achieved.

 

Rules of Professional Reliability:

Našim zákazníkom odporúčame len výrobky, s ktorými máme skutočné skúsenosti a s ktorými sme dlhodobo spokojní. Pri výbere nových výrobkov uplatňujeme prísne profesionálne kritériá a odporúčame len také riešenia, s ktorými by sme boli spokojní vo vlastných domácnostiach.

 

Relationships within the company

Relationships within the company. All our colleagues are equal, so every voice matters. We listen to our colleagues' ideas and take them into account because we know that innovations and creative ideas benefit us all. Mutual respect, support, and collaboration are important to all of us, which is why we focus on creating a positive atmosphere where everyone feels good and can perform at their best.

 

What happens when we make a mistake:

If we make a mistake during our work, we will immediately inform the relevant client and do everything possible to resolve the issue as quickly as possible. In all cases, we will communicate with the customer respectfully, openly, and honestly, and we will work together to find a solution to the problem. We want to build a long-term relationship with our clients, so we view every mistake as an opportunity to strengthen our relationship of trust. We also have a high level of liability insurance.

 

Monitoring compliance with the ethical code

It is in the financial interest and moral obligation of all employees and managers of Danum s.r.o. to adhere to the Ethical Code. If we encounter a complex issue during our daily work, we will respond and act in accordance with the Ethical Code.

 

Final words:

The ethical code of Danum s.r.o. includes the fundamental values and principles of our company, which we follow in our activities and business. We care about customer satisfaction and ethical operations, and we will do everything possible to provide quality, reliable, and personalized services, as it is in the personal and financial interest of each of us. We believe that the implementation of this ethical code will contribute to maintaining the trust of our customers and to a long-term, mutually beneficial relationship.

  

Karol Cseh and Petr Šafařík

Managing Directors of Danum s.r.o.