Frequently Asked Questions about Water Analysis

You will pay for the water analysis only after receiving the results. The fee for the service is fixed, does not change during the process, and is not affected by the results. You will receive the invoice for the analysis via email along with the results, and the payment term is 8 days. It is usually paid by bank transfer, but if you wish to pay in cash, you can do so at the post office by filling out a check with the details on the invoice.

The price for the water analysis is final, which you see for each type of analysis. It includes the items listed below and does not change during the ordering process (water sampling and sample evaluation):

• shipping costs - if it concerns personal pickup at a partner pharmacy
• sample collection with a sampler or self-collection kit
• analysis of water samples in an external laboratory and accredited test results
• professional consultation of results.

The types of analyses we offer have been tailored to the needs of our customers to include the most frequently exceeded and health-related parameters. Therefore, we will summarize the results of the water analysis so that it is clear whether it is suitable for drinking without boiling, after boiling, or not even after boiling. You will also receive our explanations of the parameters so that you can understand whether your water is at least suitable for irrigation or other utility purposes.

Ak sa chcete dozvedieť, či je vaša voda pitná, odporúčame zvážiť nasledujúce typy rozborov:

1.  Kolaudačný rozbor vody - Ideálny pre novostavby, aby ste získali potvrdenie o kvalite vody pre kolaudáciu.

2. Rozšírený rozbor vody s ťažkými kovmi - Vhodný, ak máte obavy z prítomnosti ťažkých kovov v pitnej vode.

3. Komplexný rozbor vody zo studne - Najlepšia voľba, ak chcete detailnú analýzu kvality vody z vašej studne.

Ak potrebujete pomoc s výberom správneho rozboru, neváhajte nás kontaktovať telefonicky.

Our company does not directly issue certificates or documents required for the occupancy permit of a house or the opening of a business. However, after the water sampling is conducted, we can provide you with a certificate of the completed sampling.

Before the final inspection, it is essential to have a water analysis conducted, which we will arrange through an external accredited laboratory. The results of the analysis are independent, objective, and cannot be influenced.

Water from the public supply is regularly tested and approved by the relevant Regional Public Health Authority. However, if you are using well water, the responsibility for testing is yours. It is recommended to have a water analysis done once a year for well water. The water parameters can change over time, even if it appears to be clean at first glance.

If the results are unsatisfactory, we are ready to offer a tailored solution. You can contact us. using our formwhere you describe your problem and we will call you shortly with a prepared offer. If you need a solution really urgently, you can also call us directly, but by filling out the form we can get an idea of the condition of your water and your needs. We have a solution for all water problems, namely water treatment equipment.

Your results and data are not provided to third parties. Only the laboratory and our company have access to them.

You can pick up the water collection kit for self-service in more than 70 towns and villages across Slovakia, and we are continuously expanding this number. Take a look at list of collection points and choose which place is the most suitable for you.

If you place an order by 12:00 PM at the latest, we will send you the sample containers on the same day. The transportation is provided by the shipping company GLS, which typically delivers packages the next day. However, we will contact you by phone to arrange when you will pick up the water samples and on which day we should schedule the courier for you. If you need the contact details directly for the driver to arrange a delivery time, please inquire on the day of delivery/pickup, as it is not known in advance which driver will take the package. Generally, the driver will contact you before delivery.

No, the courier will only deliver the package to you or pick it up from you. The water analysis is charged additionally, and you will receive the invoice along with the results, which is valid for 8 days.

Samples are always taken from a single point of collection. It is best to collect water from the tap that you normally use. If water cannot be collected from the faucet, you may take a sample directly from the source. At the collection point, let cold water run for at least 3 minutes until its temperature stabilizes. If possible, avoid collecting water through garden hoses and other elements that may adversely affect water quality.

Yes, it is possible to pick up the thermobox and store it. The prepared sample collection containers have a shelf life of more than one year. However, we ask that you do not store the thermoboxes for longer than 14 days after placing your order. Their purpose is to be made available to other customers as soon as possible.